David Santiago GONZALEZ RICO

As a Professor in the Electronics Department at Pontificia Universidad Javeriana, I bring the inner workings of computers to life through my Computer Organization and Architecture course. I guide students from the basics of instruction sets and processor pipelines all the way through hands-on operating-system assembly design. By weaving real-world examples into both lectures and lab exercises, I empower each learner to see how abstract theory translates into tangible hardware and software projects. Outside the classroom, I’m deeply committed to supporting my students’ growth through one-on-one mentorship, research guidance, and extra workshops where we tackle emerging trends in embedded systems. Whether we’re debugging a custom processor in our lab sessions, my goal is to inspire curiosity, build practical skills, and prepare the next generation of hardware and software innovators for success in academia and industry.

As a Customer Security Engineer (CSE) at Trellix, I specialize in troubleshooting and optimizing three core platforms—ePolicy Orchestrator (ePO), Enterprise Security Manager (SIEM), and Helix—to ensure seamless security operations and rapid incident resolution for enterprise customers. Core Troubleshooting Responsibilities ePO Issue Resolution: Diagnose and remediate policy-enforcement failures, agent communication errors, and upgrade/migration complications; validate endpoint health and compliance status. SIEM Log & Correlation Triage:Investigate missing or malformed log feeds, parsing errors, and rule-execution delays; fine-tune data ingestion pipelines and correlation rules to restore real-time visibility. Helix Alert & Workflow Debugging:Analyze failed playbook executions, API integration faults, and automation misfires; rebuild or optimize Helix workflows to accelerate containment. Partner with SOC analysts and IT teams to reproduce and isolate issues in staging and production environments.